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Mediation: Guide the Journey, Don't Drive It!
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A successful taxi driver understands an important principle: Passengers choose the destination. Drivers guide the journey. The same principle applies in mediation. The mediator's responsibility is not to decide who wins or loses. It is not to impose solutions. It is not to control outcomes. The mediator's responsibility is to create a safe, structured, and productive environment in which parties can navigate conflict effectively and discover their own pathway to resolution. The Taxi Driver Mentality reminds us that leadership in ADR is not about authority. It is about guidance. It is about service. It is about helping people move from
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