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Improving Order Tracking for Customers
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Prompt
From a customer perspective, when a customer places an order, they often want to track the status of their order. Currently, the process requires manual effort. Customers typically need to search using the Order Number or Purchase Order Number, and then identify the responsible owner, such as the AOM or PSM, who can support them regarding the order. However, several challenges occur in this process: The responsible AOM or PSM may change. The owner might be on leave or unavailable. Customers may need to contact multiple people (sales, support, operations) to find the correct person. The process becomes time-consuming and
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Photographic
art, news, personal or emotional
