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Designing Intelligent Systems: The Evolution of Anticipatory Products
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Machines Can Build. Designers Make Them Think - Part 3 — Designing Intelligent Systems: When Products Start Thinking Back There’s a quiet moment that every designer remembers — the first time a product surprises them. Not because of a bug or a missed edge case, but because it behaved in a way they hadn’t explicitly designed. That happened to me while testing an AI-based learning interface. We’d built a recommendation system that adapted lessons based on user progress. After a few weeks, we noticed it had started predicting when users were likely to disengage — and gently adjusted the difficulty
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